Privacy Policy

Introduction

Case Rescue LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI-powered communication and automation services.

Information We Collect

We may collect the following types of information:

• Personal information: name, email address, phone number, company name, and billing information provided during account registration and service setup.
• Call recordings: audio recordings of calls processed through our platform, stored exclusively for client use.
• Transcripts: text transcriptions of calls generated by our AI services, stored exclusively for client use.
• Usage data: information about how you interact with our platform, including login times, features used, and service configurations.
• Device and technical data: browser type, IP address, operating system, and other technical information collected automatically.

How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our services
• Processing and storing call recordings and transcripts for your exclusive use
• Managing your account and subscription
• Communicating with you about your account, services, and updates
• Complying with legal obligations

We do not use client call recordings or transcripts to train AI models.

Data Storage and Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. Call recordings and transcripts are stored securely and are accessible only to the respective client. We retain your data for the duration of your subscription and for a reasonable period thereafter to allow for data export, unless you request earlier deletion.

Third-Party Sharing

We do not sell, rent, or share your personal information or call data with third parties for marketing purposes. We may share information only in the following circumstances:

• Service providers: with trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing), bound by confidentiality agreements.
• AI transcription: call recordings may be sent to Deepgram, Inc. for AI-powered transcription processing. Audio is transmitted securely and is not retained by Deepgram beyond the processing request.
• Integrations: when you connect DealRescue to third-party platforms (e.g., CRMs, phone systems), data may be shared as necessary to facilitate the integration at your direction.
• Legal requirements: when required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

Your Rights

You have the following rights regarding your data:

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of your personal information, subject to legal retention requirements.
• Data export: request an export of your data, including call recordings and transcripts.
• Opt-out: opt out of non-essential communications at any time.

To exercise any of these rights, contact us at contact@dealrescue.ai.

Cookies and Tracking

We may use cookies and similar tracking technologies to improve your experience on our platform. These may include essential cookies required for platform functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can control cookie preferences through your browser settings.

To protect our services from automated abuse, some pages use Cloudflare Turnstile, an invisible verification service that distinguishes human visitors from bots without requiring any interaction. Turnstile processes limited device and network information for this purpose, as described in Cloudflare's Turnstile Privacy Addendum (https://www.cloudflare.com/turnstile-privacy-policy/).

Our website also uses analytics and visitor-identification services, including Microsoft Clarity and RB2B, to understand how visitors use our site and which businesses and professionals visit it. These services may collect device identifiers, IP addresses, and browsing activity on our site, and may associate that information with identity data they have obtained from other sources, as described in their own privacy policies. This transmission of visitor identifiers to such providers may be considered 'sharing' of personal information under certain state privacy laws, including the California Consumer Privacy Act. California residents and others may opt out of such sharing, or request deletion of associated data, by contacting us at the address in the Contact Information section below.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy. We will make reasonable efforts to notify clients of material changes.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Case Rescue LLC

Email: contact@dealrescue.ai